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How long will it take for me to receive my products ?
Times may vary depending on Holidays, or your Location Internationally!
But Generally, Most customers receive there products between 4-8 business days! :)
How will I be able to track my order?
Upon the Processing of your payment, we will promptly send you your tracking number and keep you updated with the status of your package during its journey to your destination!
You will receive your tracking number within 24 hrs, upon the processing of your payment.
What is this store's return and exchange policy?
We accept any returns for a full refund within 10 days as long as the package/product is in new condition. All Items Come With A 12 Month Warranty That Will Be Honored.
We accept all returns for items that are damaged.
A: Returning DOA (Dead On Arrival) items. In the rare case that your products are DOA (excluding cases of reckless handling of the product) within 5 days after Express delivery or 30 days after shipment if the delivery date is untraceable is eligible for a replacement and you need to provide us with proof as below: The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product. If these requirements are met, return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.
B: Returning defective items. If your product turns out to be a defective one with physical damage within 60 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
If the item is damaged within 365 days from the placement of the order, the defective item can be forwarded to a factory for repairs and we will pay to return it back to you. Customers pay the fees that may occur due to customs duties and shipping.
C: Returning products you are unsatisfied with. If for any reason you are not happy with your purchase, please return it in 10 days in its original package with the receipt for a refund or a exchange if the return is not caused by a Digital-Martians error. You are obligated to pay shipping costs for the return and replacement.
If you have ANY QUESTIONS OR CONCERNS contact us immediately and directly at 1-708- 872-7418. Please leave a message and we will get back to you within 24 hours! You can also contact us at [email protected] or by following us on twitter @digitalmartians and "@ing us". Please feel free to send us a Direct message!
WE ARE HERE TO SERVE YOU!
We will work to resolve any concerns/issues as soon as possible!
We appreciate your business!
Stay Positive- Stay Successful!
DigitalMartians.com
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